Avoid United, skiers

United airlines just announced it will be implementing a $25 fee for checking a second bag on its domestic flights. For many this is an inevitability - medications, walkers, skiis AND boots, etc.

If United weren't already the last airline on my list, it would be now. After failing to deliver my family's luggage for four days in Christmas 06 - I was privy to some of the worst customer service I have yet experienced with an airline.